Delivery Policy
At GigaSupport Ltd, we are committed to delivering high-quality digital marketing and IT services efficiently and on time. Please review our delivery policy below.
1. Service Delivery Timeframes
- Digital Marketing Services: Project timelines vary based on service scope. Estimated delivery times will be communicated at the start of the project.
- IT Support Services: Support requests are handled within 5 business days, depending on the service level agreement (SLA).
- Custom Solutions: For web design, SEO, and other tailored services, delivery schedules will be outlined in the service agreement.
2. Delivery Method
- All services are delivered remotely via email, phone, or online platforms.
- Access to digital assets, reports, or deliverables will be provided via secure channels.
3. Delays & Exceptions
- If unforeseen circumstances delay service delivery, we will inform you promptly and provide an updated timeline.
- Third-party delays (e.g., software integrations, platform approvals) may impact delivery schedules.
4. Confirmation of Delivery
- Upon service completion, a confirmation email or report will be sent.
- Clients are encouraged to review the work and provide feedback within 2 days.
5. Contact Information
For any questions regarding service delivery, please contact us:
📧 Email: info@gigasupport.co.uk
📞 Phone: +44 7501 307470