Refund & Return Policy
At GigaSupport Ltd, we strive to provide high-quality digital marketing and IT services tailored to your needs. If you are not satisfied with our services, please review our refund and return policy below.
1. Service Refund Policy
- Digital Marketing & IT Support Services: Due to the nature of our services, we do not offer refunds once work has commenced. However, if you are unsatisfied, we will make reasonable efforts to resolve any issues.
- Subscription-Based Services: If you have subscribed to any ongoing service, you may cancel with [X] days’ notice before the next billing cycle. No refunds will be issued for the current billing period.
- One-Time Services: Refunds may be considered on a case-by-case basis if the service has not yet been fully delivered.
2. Eligibility for Refunds
You may be eligible for a refund if:
- The service was not delivered as agreed.
- There was a billing error on our part.
- You requested cancellation before the work started.
3. Non-Refundable Services
- Completed services that have been fully delivered.
- Third-party tools, software, or ad spend managed on your behalf.
- Custom solutions once the work has been initiated.
4. Requesting a Refund
To request a refund, please contact us at info@gigasupport.com with:
- Your name and order details.
- A detailed reason for your refund request.
- Any supporting documentation.
Refund requests will be reviewed within 15 business days, and we will notify you of our decision.
5. Changes to This Policy
GigaSupport Ltd reserves the right to update or modify this policy at any time. Changes will be posted on our website.
For any questions, please contact us at:
📧 Email: info@gigasupport.co.uk
📞 Phone: +44 7501 307470